Shipping policy

SHIPPING POLICY

SHIPPING AVAILABILITY

Shipping availability depends on the destination. The shipping options, costs and other delivery information displayed for your order at checkout apply to that order.

Where ARCTAVO offers free standard shipping at checkout, no standard shipping charge will be added to that order.

PROCESSING AND DELIVERY ESTIMATES

Orders may require processing before dispatch.

Any processing, shipping, transit or delivery timeframe displayed by ARCTAVO, Shopify, a carrier, tracking service, or order notification is an estimate unless expressly stated otherwise.

Carrier delays, customs procedures, weather, peak-volume periods, destination restrictions and other circumstances outside our reasonable control may affect delivery.

Nothing in this section limits rights or remedies that cannot legally be excluded.

TRACKING

Where tracking is available, tracking information will be sent to the contact information associated with the order.

Carrier tracking events and delivery scans may be used when investigating delivery questions.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information at checkout.

Review your name, street address, building/apartment information, postal code and other required delivery information before submitting your order.

If you discover an error, contact support@arctavo.com immediately.

We will attempt to correct an address before fulfillment where reasonably possible, but we cannot guarantee that a change can be made after processing or fulfillment has begun.

If a parcel is returned, delayed, misdelivered or requires reshipment because of incorrect or incomplete information supplied with the order, ARCTAVO will review the circumstances before determining whether a refund, reshipment or additional shipping payment is appropriate, subject to applicable law.

DELIVERY ISSUES

If tracking indicates delivery but you cannot locate the parcel, first check the delivery location, household members, building reception or mail area, and any carrier delivery information.

Then contact support@arctavo.com promptly with your order number.

We may review tracking records, carrier information and other relevant delivery evidence and may ask you to cooperate with a carrier investigation where reasonably necessary.

A carrier delivery scan does not override any mandatory consumer rights or remedies applicable to the transaction.

LOST OR DAMAGED SHIPMENTS

If you believe a shipment has been lost or damaged in transit, contact support@arctavo.com promptly.

We may investigate with the applicable carrier before determining the appropriate remedy.

If applicable consumer law makes ARCTAVO responsible for the shipment until physical receipt by the consumer, that responsibility is not excluded by this policy.

REFUSED / UNCLAIMED PACKAGES

If a parcel is refused, unclaimed or returned to sender, contact support@arctavo.com.

A returned-to-sender scan does not automatically create an immediate refund. We may need to confirm the parcel's status and inspect a returned item before resolving the order, subject to applicable law.

INTERNATIONAL ORDERS

International shipments may be subject to customs processing, import documentation, duties, taxes or other destination-specific requirements.

Any amount actually charged to the customer at checkout will be shown before the order is submitted. Other destination-specific obligations, where legally applicable, depend on the destination and governing rules.

CONTACT

Shipping questions:
support@arctavo.com

Website:
arctavo.com